Consumer Returns & Exchanges Policy
At CanPrev, your satisfaction and confidence in our products are important to us. We want every experience with our products to be a positive one!
To make the return and exchange process as simple as possible, we kindly ask that all consumer returns be directed to the original place of purchase.
1. Returns & Exchanges
If you purchased our products from a retailer, health food store, pharmacy, practitioner, or other authorized seller, please contact the location where you originally purchased the product.
Our retail partners are best equipped to assist you with returns, exchanges, or refund requests based on their individual store policies.
Please remember to have your receipt or proof of purchase available when making your request.
2. Product Quality & Concerns
Your trust in the quality and safety of our products means everything to us.
If you experience an issue with a product, including damaged packaging, an unusual appearance, or concerns about product quality, we would love to hear from you.
Please contact our Customer Service Team at ca**@*****ev.com or 1-877-4571412 and provide the following information:
- Product name and size
- Lot or batch number
- Expiry date
- Proof of purchase
- A brief description of your concern
- Photos of the product or packaging, if available
Our team will be happy to review your concern and work with you to determine the appropriate next steps.
3. Opened or Used Products
As our products are natural health supplements intended for consumption, we take product safety and quality very seriously.
For this reason, opened or partially used products are generally not eligible for return or exchange through our company.
However, if you have experienced a product quality or safety concern, please contact us directly. Our team is always happy to investigate your concerns and assist in any way possible.
Exceptions may apply where required under applicable federal, state, or local consumer protection laws.
4. Online Purchases
If you purchased our products through an online retailer or marketplace, please contact the retailer directly for assistance with any return, exchange, or refund requests. They will be happy to guide you through their return process in accordance with their policies.
For any product quality or safety concerns, you are always welcome to reach out to our customer service team. We’re happy to help!
5. Product Safety & Feedback
Your health and well-being are our top priorities. If you have any concerns regarding product quality, packaging, or safety, please let us know as soon as possible.
Your health and safety are important to us. If you experience an adverse reaction or have a product quality or safety concern, please contact our Product Safety Team at sa****@*****ev.com.
We value your feedback and are committed to addressing your concerns and maintaining the quality and integrity of our products.